Return & Exchange Policy

At Slouq, we take pride in providing high-quality hair care products that meet the highest standards. To ensure the safety and well-being of our customers, we have established a non-returnable policy for all our hair care products. Please read and understand the following policy before making a purchase: 

  1. Non-Returnable Products:

All Slouq products are considered non-returnable.

  1. Quality Assurance:

We conduct rigorous quality control measures to ensure that our products are in perfect condition when they leave our facilities. If you have any concerns about the quality of your purchased product, please contact our customer support team, and we will be happy to assist you.

  1. Exceptions:

The non-returnable policy does not apply to products that are damaged or defective upon arrival. In the unlikely event that you receive a damaged or faulty product, please contact us immediately, and we will arrange a replacement or issue a refund, as appropriate.

 

  1. Hygiene Considerations:

For hygiene reasons, we do not accept returns or exchanges on hair care products. Hair care products come into direct contact with the hair and scalp, and we prioritize the health and safety of our customers by ensuring that these products remain untouched and uncontaminated.

  1. Allergic Reactions:

If you have a history of allergies or sensitivity to specific hair care ingredients, we recommend checking the product's ingredient list before making a purchase. Slouq is not liable for any allergic reactions or adverse effects resulting from the use of our products.

  1. Order Accuracy:

Please review your order carefully before completing the purchase. Once an order is placed, we cannot make changes or modifications, and the products cannot be returned or exchanged.

  1. Customer Satisfaction:

At Slouq, customer satisfaction is our top priority. If you have any questions, concerns, or need assistance with your order, our customer support team is available to help. Feel free to reach out to us via email at support@slouq.com or by phone at +91 7016224164.

Thank You for Choosing Slouq:

We appreciate your understanding of our non-returnable policy, which allows us to maintain the highest level of quality and safety for all our customers. Thank you for choosing Slouq - Unlock Your True Hair Potential!